Find a Patient Advocate in Washington, DC Covered by Medicare

Find a Patient Advocate in Washington, DC Covered by Medicare

Find a Patient Advocate in Washington, DC Covered by Medicare

Healthcare Navigation for the Nation's Capital

Healthcare Navigation for the Nation's Capital

Aviator Health's Healthcare Navigators understand the District's unique healthcare environment and provide personalized support to help you coordinate care, make informed coverage decisions, and access the resources available to DC's older adults and Medicare beneficiaries.

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Advocacy is now covered by insurance
Advocacy is now covered by insurance

Navigate DC's Competitive Insurance Market

The District offers Medicare beneficiaries dozens of plan choices, from Medicare Advantage plans to Medicare Supplement options. Our Healthcare Navigators help you cut through the complexity—comparing networks that include DC's major medical centers, understanding prescription drug coverage, and identifying programs that may help reduce your healthcare costs. We provide objective information without sales pressure, so you can choose coverage that fits your needs and budget.

Coordinate Care Across DC's Healthcare System

Whether you receive care at a federally qualified health center in your neighborhood or see specialists at one of DC's teaching hospitals, coordinated care matters. Our Navigators help ensure your providers communicate effectively, assist with medical record management, and help you stay organized across appointments. When healthcare feels fragmented, we help bring it together so you can focus on your health and wellbeing.

Empowered Healthcare Decisions

Understanding your rights, benefits, and options empowers you to make healthcare decisions with confidence. Our Navigators help you prepare for medical appointments, understand treatment alternatives, and know what resources are available to DC residents. We're here to ensure you have the information and support needed to advocate for yourself within the healthcare system.

Local Resources

DC Access HelpLine

One-call access to DC's health and human services

Category:

Information & Referral

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DC Access HelpLine connects District residents with health and human services programs, providing information, screening, and referrals.

The DC Access HelpLine serves as a centralized information and referral service for DC residents seeking health and human services. Trained specialists can provide information about programs for older adults, people with disabilities, families, and individuals experiencing various needs. For seniors, the HelpLine can connect you with services including home care, meal programs, transportation, caregiver support, and assistance with benefits applications. Staff can screen for eligibility for multiple programs simultaneously, provide information about available services, and make referrals to appropriate agencies. The HelpLine offers services in multiple languages and can assist with questions about Medicare, Medicaid, food assistance, utility assistance, and other support programs. This is an excellent first call if you're not sure where to start when looking for services.

How to qualify:

Available to all DC residents

Contact Information:

Service provided by phone; operated by DC Department of Human Services

202-671-4200

Monday-Friday 8:15 AM - 4:45 PM

DC Access HelpLine

One-call access to DC's health and human services

Category:

Information & Referral

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DC Access HelpLine connects District residents with health and human services programs, providing information, screening, and referrals.

The DC Access HelpLine serves as a centralized information and referral service for DC residents seeking health and human services. Trained specialists can provide information about programs for older adults, people with disabilities, families, and individuals experiencing various needs. For seniors, the HelpLine can connect you with services including home care, meal programs, transportation, caregiver support, and assistance with benefits applications. Staff can screen for eligibility for multiple programs simultaneously, provide information about available services, and make referrals to appropriate agencies. The HelpLine offers services in multiple languages and can assist with questions about Medicare, Medicaid, food assistance, utility assistance, and other support programs. This is an excellent first call if you're not sure where to start when looking for services.

How to qualify:

Available to all DC residents

Contact Information:

Service provided by phone; operated by DC Department of Human Services

202-671-4200

Monday-Friday 8:15 AM - 4:45 PM

DC Office on Aging (DCOA)

District government agency dedicated to serving DC's older adults

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The DC Office on Aging coordinates comprehensive services for the District's older residents and serves as the Area Agency on Aging for Washington, DC.

The DC Office on Aging administers programs and services funded under the Older Americans Act, serving as both the State Unit on Aging and Area Agency on Aging for the District. DCOA coordinates a network of services including nutrition programs (congregate meals at senior wellness centers and home-delivered meals), transportation assistance, caregiver support, and wellness programs. The Office operates the Health Insurance Counseling Project (HICP) and oversees DC's Long-Term Care Ombudsman program, which advocates for residents in nursing facilities and assisted living communities. DCOA's Senior Service Network includes senior wellness centers throughout the District that offer meals, activities, health screenings, and social engagement opportunities. The Office also administers programs to help low-income seniors with utility bills, property taxes, and other needs.

How to qualify:

Programs generally available to DC residents 60 and older; some services for caregivers and adults with disabilities

Contact Information:

500 K Street NE, Washington, DC 20002

202-724-5622

Monday-Friday 8:15 AM - 4:45 PM

DC Office on Aging (DCOA)

District government agency dedicated to serving DC's older adults

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The DC Office on Aging coordinates comprehensive services for the District's older residents and serves as the Area Agency on Aging for Washington, DC.

The DC Office on Aging administers programs and services funded under the Older Americans Act, serving as both the State Unit on Aging and Area Agency on Aging for the District. DCOA coordinates a network of services including nutrition programs (congregate meals at senior wellness centers and home-delivered meals), transportation assistance, caregiver support, and wellness programs. The Office operates the Health Insurance Counseling Project (HICP) and oversees DC's Long-Term Care Ombudsman program, which advocates for residents in nursing facilities and assisted living communities. DCOA's Senior Service Network includes senior wellness centers throughout the District that offer meals, activities, health screenings, and social engagement opportunities. The Office also administers programs to help low-income seniors with utility bills, property taxes, and other needs.

How to qualify:

Programs generally available to DC residents 60 and older; some services for caregivers and adults with disabilities

Contact Information:

500 K Street NE, Washington, DC 20002

202-724-5622

Monday-Friday 8:15 AM - 4:45 PM

Health Insurance Counseling Project (HICP)

Free, unbiased Medicare counseling for DC residents

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DC's State Health Insurance Assistance Program provides trained counselors who offer confidential, one-on-one assistance with Medicare questions and insurance decisions.

The Health Insurance Counseling Project (HICP) is the District of Columbia's SHIP program, providing free, objective counseling to help Medicare beneficiaries understand their coverage options and navigate the healthcare system. Trained volunteer counselors assist with comparing Medicare Advantage and Medicare Supplement plans, evaluating prescription drug coverage, understanding Medicare Parts A and B, and applying for cost-saving programs like Extra Help and the Medicare Savings Programs. HICP counselors can help you understand how Medicare coordinates with DC Medicaid (if you're dually eligible) and assist with resolving billing issues or coverage denials. Services are available year-round at various locations throughout the District, with expanded availability during the Medicare Annual Enrollment Period (October 15 - December 7).

How to qualify:

Available to all DC Medicare beneficiaries, their families, and caregivers

Contact Information:

Counseling available at multiple sites; administered by DC Office on Aging

202-724-5626

Monday-Friday 8:15 AM - 4:45 PM; appointments recommended

Health Insurance Counseling Project (HICP)

Free, unbiased Medicare counseling for DC residents

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DC's State Health Insurance Assistance Program provides trained counselors who offer confidential, one-on-one assistance with Medicare questions and insurance decisions.

The Health Insurance Counseling Project (HICP) is the District of Columbia's SHIP program, providing free, objective counseling to help Medicare beneficiaries understand their coverage options and navigate the healthcare system. Trained volunteer counselors assist with comparing Medicare Advantage and Medicare Supplement plans, evaluating prescription drug coverage, understanding Medicare Parts A and B, and applying for cost-saving programs like Extra Help and the Medicare Savings Programs. HICP counselors can help you understand how Medicare coordinates with DC Medicaid (if you're dually eligible) and assist with resolving billing issues or coverage denials. Services are available year-round at various locations throughout the District, with expanded availability during the Medicare Annual Enrollment Period (October 15 - December 7).

How to qualify:

Available to all DC Medicare beneficiaries, their families, and caregivers

Contact Information:

Counseling available at multiple sites; administered by DC Office on Aging

202-724-5626

Monday-Friday 8:15 AM - 4:45 PM; appointments recommended