Massachusetts

Find a Patient Advocate in Massachusetts Covered by Medicare

Find a Patient Advocate in Massachusetts Covered by Medicare

Healthcare Support for the Bay State's Diverse Communities

Healthcare Support for the Bay State's Diverse Communities

Aviator Health's Healthcare Navigators understand Massachusetts's complex healthcare environment and provide personalized support to help you make informed coverage decisions, coordinate care across the state's extensive provider network, and access the resources available to Massachusetts seniors.

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We accept hundreds of insurance plans in all 50 states

We accept hundreds of insurance plans in all 50 states

BlueCross

BlueShield

United

Healthcare

aetna

Navigate Massachusetts's Unique Insurance Landscape

Massachusetts has a distinctive healthcare system, and Medicare beneficiaries here face unique considerations when selecting coverage. Our Healthcare Navigators help you understand how Original Medicare works in Massachusetts, compare Medicare Advantage and Medicare Supplement options, evaluate prescription drug plans, and understand how Medicare coordinates with MassHealth (Massachusetts Medicaid) if you're dually eligible. We provide clear, objective information tailored to Massachusetts's specific insurance environment, without sales pressure.

Coordinate Care Across Boston and Beyond

Massachusetts offers world-class healthcare institutions alongside excellent community providers. Whether you receive care at a neighborhood health center or a Boston teaching hospital—or both—coordinating your care matters. Our Navigators help ensure your providers communicate effectively, assist with medical record management, and help you stay organized across multiple appointments and specialists. We understand Massachusetts's healthcare landscape and work to make the system work better for you.

Empowerment Through Knowledge

Understanding your Medicare benefits, patient rights, and available resources empowers you to make healthcare decisions with confidence. Our Navigators help you prepare for medical appointments, understand treatment options, navigate the appeals process if needed, and connect with the support services available throughout Massachusetts. We provide the information and guidance you need to advocate for yourself within the healthcare system.

Local Resources

Greater Boston Elder Services (serving Boston and surrounding communities)

Comprehensive aging services for Greater Boston

Category:

Aging Services Access Point (ASAP)

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Greater Boston Elder Services is the Aging Services Access Point for Boston and 30 surrounding communities, connecting older adults with essential services and support.

Greater Boston Elder Services is one of 25 ASAPs (Aging Services Access Points) serving Massachusetts, providing comprehensive services to adults 60 and older in Boston and surrounding communities. The agency offers SHINE Medicare counseling, nutrition programs (home-delivered meals and congregate dining), care coordination, supportive services, caregiver resources, and information and referral. As the entry point for state-funded home care services in their service area, Greater Boston Elder Services conducts assessments and coordinates personal care, homemaker services, and other supports that help frail elders remain safely at home. The agency serves a culturally and linguistically diverse community and provides services in multiple languages. They also operate the Adult Day Health program at Ethos in Dorchester and coordinate the Long-Term Care Ombudsman program for nursing homes and assisted living facilities in their service area.

How to qualify:

Services generally available to adults 60 and older in the Greater Boston service area

Contact Information:

1135 Tremont Street, Suite 500, Boston, MA 02120

617-292-6211

Monday-Friday 8:30 AM - 5:00 PM

Massachusetts Executive Office of Elder Affairs (EOEA)

State agency dedicated to serving Massachusetts's older adults

Category:

State Agency

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

EOEA oversees Massachusetts's comprehensive aging services network, ensuring older adults have access to services that support independence, health, and quality of life.

The Massachusetts Executive Office of Elder Affairs coordinates the state's aging services system, which includes 25 Aging Services Access Points (ASAPs) that serve as Area Agencies on Aging for different regions. EOEA administers programs funded under the Older Americans Act, including nutrition services, caregiver support, elder protective services, and supportive services that help older adults remain safely in their communities. The office oversees the SHINE program, the Long-Term Care Ombudsman program, and coordinates with MassHealth (Massachusetts Medicaid) on programs serving older adults. EOEA also operates the Elder Helpline (1-800-AGE-INFO), which serves as a centralized information and referral service connecting older adults and caregivers with appropriate services. The agency works to ensure that Massachusetts's diverse older adult population—including non-English speakers and culturally diverse communities—has equitable access to services.

How to qualify:

Programs generally available to adults 60 and older; some services for caregivers and adults with disabilities

Contact Information:

One Ashburton Place, 5th Floor, Boston, MA 02108

1-800-243-4636 (1-800-AGE-INFO)

Monday-Friday 9:00 AM - 5:00 PM

Serving the Health Information Needs of Everyone (SHINE)

Free, confidential Medicare counseling throughout Massachusetts

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Massachusetts's State Health Insurance Assistance Program provides trained volunteer counselors who offer unbiased assistance with Medicare questions and health insurance decisions.

SHINE (Serving the Health Information Needs of Everyone) is Massachusetts's SHIP program, providing free, objective counseling to help Medicare beneficiaries understand their coverage options and make informed healthcare decisions. SHINE is administered by the Massachusetts Executive Office of Elder Affairs and operates through a statewide network of volunteer counselors located at senior centers, Aging Services Access Points (ASAPs), councils on aging, and other community locations throughout all Massachusetts counties. SHINE counselors assist with understanding Medicare Parts A, B, C, and D, comparing Medicare Advantage and Medicare Supplement plans, evaluating prescription drug coverage, applying for Extra Help and Medicare Savings Programs, and understanding how Medicare coordinates with MassHealth for dually eligible individuals. SHINE counselors can also help with appeals and grievances, billing issues, and transitioning to Medicare from employer coverage. Services are available year-round, with expanded outreach during the Medicare Annual Enrollment Period.

How to qualify:

Available to all Massachusetts Medicare beneficiaries, their families, and caregivers

Contact Information:

Services available statewide through 25 Aging Services Access Points and numerous community locations

1-800-243-4636 (1-800-AGE-INFO)

Vary by location; call 1-800-AGE-INFO for local SHINE counselor contact information

SHINE

Serving the Health Insurance Needs of Everyone in Massachusetts

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

No-cost, unbiased health insurance counseling for Massachusetts residents with Medicare.

SHINE counselors help people understand Medicare benefits and options, review coverage, compare plans, and identify programs that may help with health care costs. Counseling is available through regional offices and local community sites across Massachusetts.

How to qualify:

Available free to Massachusetts Medicare beneficiaries, people nearing eligibility, families, and caregivers.

Contact Information:

1-800-243-4636

MassOptions

Statewide help finding aging and long-term support services

Category:

Information & Referral

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Connects residents with Aging Services Access Points and disability services across Massachusetts.

MassOptions is a free statewide phone and online service that helps people locate long-term services and supports. Specialists can connect residents with local Aging Services Access Points, caregiver programs, home and community services, disability resources, and benefits guidance in more than one hundred languages.

How to qualify:

Open to Massachusetts older adults, people with disabilities, caregivers, and families; eligibility varies by referred program.

Contact Information:

1-800-243-4636

Massachusetts Long-Term Care Ombudsman Program

Advocacy for residents of nursing, rest home, and assisted living settings

Category:

Long-Term Care Ombudsman

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Helps long-term care residents understand their rights and address concerns about care or quality of life.

The Massachusetts Ombudsman Program supports residents in nursing homes, rest homes, and assisted living residences. State and local representatives investigate concerns, provide information, and advocate for resident-directed resolutions.

How to qualify:

Available free to Massachusetts long-term care residents and to people contacting the program on a resident's behalf.

Contact Information:

617-222-7495