Find a Patient Advocate in Texas Covered by Medicare

Find a Patient Advocate in Texas Covered by Medicare

Personalized Healthcare Navigation Across the Lone Star State

Personalized Healthcare Navigation Across the Lone Star State

Whether you're in Houston, Dallas, San Antonio, or a rural community, Aviator Health's Healthcare Navigators provide the personalized guidance you need to understand your options, coordinate your care, and access the benefits you've earned. We're here to help you navigate the complexity of Texas's healthcare landscape with confidence.

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We accept hundreds of insurance plans in all 50 states

We accept hundreds of insurance plans in all 50 states

BlueCross

BlueShield

United

Healthcare

aetna

Clarity in a Complex Insurance Market

With hundreds of Medicare plan options available across Texas, making informed choices matters. Our Healthcare Navigators help you understand the differences between Original Medicare and Medicare Advantage, compare prescription drug coverage, and identify plans that fit your healthcare needs and budget. We don't sell insurance—we provide unbiased information so you can make decisions that work for you.

Seamless Care Coordination

Managing multiple specialists, primary care visits, and ongoing treatments requires coordination. Our Navigators help facilitate communication between your healthcare providers, assist with appointment scheduling, and ensure your care team has the information they need. From managing chronic conditions to navigating referrals, we're here to help streamline your healthcare experience.

Advocacy When You Need It Most

Healthcare challenges can arise unexpectedly—a denied claim, a confusing bill, or difficulty accessing needed services. Our Navigators advocate on your behalf, helping you understand your rights, resolve coverage issues, and connect with resources available to Texas seniors. You don't have to navigate the system alone.

Local Resources

Houston-Galveston Area Council (H-GAC) Area Agency on Aging

Serving seniors across the 13-county Houston-Galveston region

Category:

Area Agency on Aging

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

H-GAC's Area Agency on Aging provides comprehensive aging services including Medicare benefits counseling to older adults in the greater Houston metropolitan area.

The Houston-Galveston Area Council's Area Agency on Aging serves Harris County and 12 surrounding counties. Services include benefits counseling to help with Medicare and Medicaid questions, care coordination, caregiver support programs, nutrition services, and connections to community resources. They also operate the region's HICAP program, providing free Medicare counseling through trained volunteers.

How to qualify:

Services generally available to adults 60 and older in the 13-county service area

Contact Information:

3555 Timmons Lane, Suite 120, Houston, TX 77027

832-681-2626

Monday-Friday 8:00 AM - 5:00 PM

Texas Area Agencies on Aging

Regional network connecting Texas seniors to local services

Category:

Aging Services Network

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Texas's 28 Area Agencies on Aging provide information, referrals, and direct services to older adults throughout the state.

Area Agencies on Aging serve as focal points for aging services in their regions, offering programs including benefits counseling, care coordination, nutrition services, caregiver support, and long-term care ombudsman services. They connect older Texans with local resources and help coordinate the delivery of services funded under the Older Americans Act. Each AAA serves a specific geographic area and can connect you with services available in your community.

How to qualify:

Generally available to adults 60 and older; some services available to younger adults with disabilities

Contact Information:

28 regional offices across Texas

Contact Texas Health and Human Services at 1-855-937-2372 for your local AAA

Vary by location; typically Monday-Friday business hours

Texas Health Information, Counseling & Advocacy Program (HICAP)

Free Medicare counseling for Texans of all ages

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Texas's State Health Insurance Assistance Program provides free, unbiased counseling to help residents understand Medicare, compare plans, and resolve insurance issues.

HICAP counselors throughout Texas provide one-on-one assistance to Medicare beneficiaries and their caregivers. Services include help understanding Medicare benefits and coverage options, comparing Medicare supplement and Medicare Advantage plans, reviewing Part D prescription drug plans, applying for programs that help with Medicare costs, and resolving billing problems. HICAP is administered through the Texas Health and Human Services Commission.

How to qualify:

Available to all Medicare beneficiaries and those approaching eligibility

Contact Information:

Services available through Area Agencies on Aging across Texas

1-800-252-9240

Monday-Friday 8:00 AM - 5:00 PM

Texas Health Information, Counseling, and Advocacy Program (HICAP)

Free Medicare benefits counseling through Texas Area Agencies on Aging

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

HICAP counselors help Texans understand Medicare coverage, plan choices, enrollment, appeals, and assistance with costs.

Texas HICAP is the state's SHIP and provides unbiased counseling through local Area Agencies on Aging. Counselors can explain Original Medicare, Medicare Advantage, Part D, Medigap, Medicare Savings Programs, and beneficiary rights.

How to qualify:

Available at no cost to Texas Medicare beneficiaries, people approaching eligibility, family members, and caregivers.

Contact Information:

1-800-252-9240

Texas Aging and Disability Resource Centers (ADRCs)

Local access to long-term services and caregiver support

Category:

Information & Referral

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Texas ADRCs help older adults, people with disabilities, and caregivers find local public and private support options.

ADRCs provide information and referrals for home care, transportation, benefits, caregiver services, housing, and long-term care. The statewide YES-ADRC number connects callers with the resource center serving their county.

How to qualify:

Open to older adults, people with disabilities, caregivers, veterans, and families seeking information; specific programs have separate eligibility criteria.

Contact Information:

1-855-937-2372

Texas Long-Term Care Ombudsman Program

Resident-directed advocacy in nursing and assisted living facilities

Category:

Long-Term Care Ombudsman

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Texas ombudsmen protect the rights, quality of life, and quality of care of long-term care residents.

Certified ombudsmen provide confidential information, investigate complaints, and advocate for people living in nursing facilities and assisted living facilities. The statewide office routes callers to an ombudsman in their area.

How to qualify:

Residents of Texas nursing facilities and assisted living facilities, their families, representatives, and concerned individuals may contact the program.

Contact Information:

1-800-252-2412