Montana

Find a Patient Advocate in Montana Covered by Medicare

Find a Patient Advocate in Montana Covered by Medicare

Healthcare Support Across Big Sky Country

Healthcare Support Across Big Sky Country

Aviator Health's Healthcare Navigators understand Montana's healthcare realities and provide personalized support to help you navigate Medicare, coordinate care across multiple providers, and connect with the resources available through Montana's network of Area Agencies on Aging.

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We accept hundreds of insurance plans in all 50 states

We accept hundreds of insurance plans in all 50 states

BlueCross

BlueShield

United

Healthcare

aetna

Expert Medicare Guidance for Montanans

Understanding your Medicare options in Montana's unique market requires specialized knowledge. Our Healthcare Navigators help you make sense of Original Medicare, Medicare Advantage plans available in your area, and supplemental coverage options. We work alongside you to review your benefits, identify programs that may help with costs, and ensure you're making informed decisions about your coverage. No sales pressure—just clear, unbiased information.

Coordinated Care Despite the Miles

When your specialists are in Billings or Missoula but you live in a smaller community, coordination becomes essential. Our Navigators help facilitate communication between your healthcare providers, organize medical records for appointments, and assist with planning for medical travel. We understand that Montana healthcare often means adapting to distance, and we're here to help make the system work for you.

Independence Through Information

Montanans value self-reliance, and that extends to healthcare decisions. Our Navigators empower you with the information you need to participate actively in your care—from understanding treatment options to preparing questions for your doctor. We help you maintain control of your healthcare journey while ensuring you know what resources are available when you need them.

Local Resources

Montana Senior and Long Term Care Division

State agency overseeing Montana's comprehensive aging services system

Category:

State Agency

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

The Senior and Long Term Care Division within DPHHS administers programs and services for older Montanans and coordinates the statewide network of Area Agencies on Aging.

The Montana Senior and Long Term Care Division serves as the designated State Agency on Aging responsible for administering Older Americans Act programs. The Division oversees Montana's 10 Area Agencies on Aging and coordinates a comprehensive system of services including adult protective services, the Aging and Disability Resource Center network, assisted living licensure, home and community-based services, nutrition programs, the Long-Term Care Ombudsman program, and the State Health Insurance Assistance Program (SHIP). The Division also administers the Montana Pharmacy Assist Program and provides resources for estate planning and legal services for seniors.

How to qualify:

Programs and eligibility vary; contact for specific program requirements

Contact Information:

P.O. Box 4210, 111 North Sanders Street, Helena, MT 59604

406-444-4077

Monday-Friday 8:00 AM - 5:00 PM

Montana Area Agencies on Aging Network

Ten regional agencies serving Montana's 56 counties

Category:

Aging Services Network

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Montana's network of 10 Area Agencies on Aging provides local access to aging services, including information and referral, nutrition programs, caregiver support, and more.

Montana's Area Agencies on Aging are public or private non-profit agencies designated to address the needs of older Montanans at the local level. Each agency serves a multi-county region and offers services including information and assistance, Medicare counseling through SHIP, nutrition programs (congregate and home-delivered meals), caregiver support, Long-Term Care Ombudsman services, and options counseling. Montana's AAAs also operate as Aging and Disability Resource Centers (ADRCs), providing a single entry point for information about aging, disability, and long-term care services. The network uses innovative approaches including mobile services and volunteer networks to reach seniors in remote areas.

How to qualify:

Services generally available to adults 60 and older; some services available to younger adults with disabilities

Contact Information:

10 regional offices throughout Montana

1-800-551-3191 (Help Line to connect with your local AAA)

Vary by location; typically Monday-Friday business hours

Montana State Health Insurance Assistance Program (SHIP)

Local, unbiased Medicare counseling statewide

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Montana SHIP counselors help beneficiaries and families understand Medicare, supplements, drug coverage, and fraud prevention.

Montana SHIP offers free individual counseling and public education through trained staff and volunteers based at Area Agencies on Aging. The statewide helpline connects callers with the counselor serving their county and can arrange support for homebound clients.

How to qualify:

Available at no cost to Montana Medicare beneficiaries, people preparing to enroll, family members, and caregivers.

Contact Information:

Administered through Montana DPHHS, with counselors at all 10 Area Agencies on Aging

1-800-551-3191

Monday-Friday, business hours; in-home appointments available

Montana Area Agencies on Aging

Regional help with aging services and community supports

Category:

Information & Referral

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

A statewide helpline routes callers to the Area Agency on Aging serving their Montana county.

Montana's Area Agencies on Aging provide information and referrals for meals, transportation, caregiver support, legal services, benefits, senior centers, and long-term care options. The network is designed to reach both population centers and remote communities.

How to qualify:

Primarily serves older Montanans and caregivers; eligibility for individual programs varies by age, residence, income, or assessed need.

Contact Information:

1-800-551-3191

Montana Long-Term Care Ombudsman Program

Confidential advocacy for long-term care residents

Category:

Long-Term Care Ombudsman

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Ombudsmen provide education, assistance, and advocacy to residents of long-term care facilities and their families.

Montana's ombudsman program helps residents understand their rights, investigates concerns, and works to resolve problems affecting care, dignity, and quality of life. State and regional ombudsmen serve nursing homes, assisted living facilities, and other covered settings.

How to qualify:

Residents of Montana long-term care facilities, family members, representatives, and concerned individuals may request confidential assistance.

Contact Information:

1-800-332-2272