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Find a Patient Advocate in Virginia Covered by Medicare

Find a Patient Advocate in Virginia Covered by Medicare

Find a Patient Advocate in Virginia Covered by Medicare

Healthcare Navigation for the Commonwealth's Diverse Communities

Healthcare Navigation for the Commonwealth's Diverse Communities

Aviator Health's Healthcare Navigators understand Virginia's healthcare landscape and provide personalized support to help you coordinate care, make informed coverage decisions, and access the resources available through the Commonwealth's extensive network of senior services.

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Advocacy is now covered by insurance
Advocacy is now covered by insurance

Navigate Virginia's Insurance Marketplace

Virginia Medicare beneficiaries can choose from numerous Medicare Advantage plans, Medicare Supplement options, and prescription drug plans. Our Healthcare Navigators help you understand what's available in your area—whether you live in Northern Virginia, Richmond, Hampton Roads, or rural communities—and compare coverage options based on your healthcare needs, preferred providers, and budget. We provide objective, unbiased information so you can choose with confidence, without sales pressure.

Seamless Care Coordination

From university medical centers to community health providers, Virginia offers diverse healthcare options. Our Navigators help coordinate your care across providers and locations, ensuring your medical records are shared appropriately, facilitating communication between your doctors, and assisting with appointment management. Whether you see specialists in different health systems or travel for specialized care, we help bring your healthcare together so you can focus on your health.

Empowered Healthcare Decisions

Understanding your Medicare benefits and available resources empowers you to make informed healthcare decisions. Our Navigators help you know your rights as a patient, prepare for medical appointments with the right questions, understand treatment alternatives, and connect with the support services available in Virginia. We provide the information and guidance you need to advocate for yourself and participate fully in your healthcare.

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Local Resources

Northern Virginia Long-Term Care Ombudsman Program (serving Arlington, Fairfax, Loudoun, Prince William)

Independent advocacy for residents in Northern Virginia nursing homes and assisted living

Category:

Long-Term Care Ombudsman

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The Long-Term Care Ombudsman Program advocates for the rights and quality of life of residents in nursing facilities and assisted living communities throughout Northern Virginia.

The Northern Virginia Long-Term Care Ombudsman Program serves residents in nursing homes, assisted living facilities, and adult care residences in Arlington, Fairfax, Loudoun, and Prince William counties and the cities of Alexandria, Fairfax, Falls Church, Manassas, and Manassas Park. Ombudsmen are trained advocates who work to resolve complaints, ensure residents' rights are respected, and improve quality of care in long-term care facilities. They can assist with concerns about care quality, financial issues, residents' rights, discharge planning, and facility transfers. Ombudsmen make regular visits to facilities, provide education to residents and families about their rights, and can attend care planning meetings as an advocate. Services are confidential, and ombudsmen work on behalf of residents rather than facilities or family members. This is an invaluable resource if you or a loved one lives in or is considering a long-term care facility.

How to qualify:

Available to residents of nursing homes and assisted living facilities in Northern Virginia service area, and their families

Contact Information:

4425 Corporation Lane, Suite 100, Virginia Beach, VA 23462 (program administered by Senior Services of Southeastern Virginia with regional representatives)

703-324-5861 (Northern Virginia regional office)

Click Here

Monday-Friday 8:00 AM - 4:30 PM; facility visits by appointment

Northern Virginia Long-Term Care Ombudsman Program (serving Arlington, Fairfax, Loudoun, Prince William)

Independent advocacy for residents in Northern Virginia nursing homes and assisted living

Category:

Long-Term Care Ombudsman

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The Long-Term Care Ombudsman Program advocates for the rights and quality of life of residents in nursing facilities and assisted living communities throughout Northern Virginia.

The Northern Virginia Long-Term Care Ombudsman Program serves residents in nursing homes, assisted living facilities, and adult care residences in Arlington, Fairfax, Loudoun, and Prince William counties and the cities of Alexandria, Fairfax, Falls Church, Manassas, and Manassas Park. Ombudsmen are trained advocates who work to resolve complaints, ensure residents' rights are respected, and improve quality of care in long-term care facilities. They can assist with concerns about care quality, financial issues, residents' rights, discharge planning, and facility transfers. Ombudsmen make regular visits to facilities, provide education to residents and families about their rights, and can attend care planning meetings as an advocate. Services are confidential, and ombudsmen work on behalf of residents rather than facilities or family members. This is an invaluable resource if you or a loved one lives in or is considering a long-term care facility.

How to qualify:

Available to residents of nursing homes and assisted living facilities in Northern Virginia service area, and their families

Contact Information:

4425 Corporation Lane, Suite 100, Virginia Beach, VA 23462 (program administered by Senior Services of Southeastern Virginia with regional representatives)

703-324-5861 (Northern Virginia regional office)

Click Here

Monday-Friday 8:00 AM - 4:30 PM; facility visits by appointment

Virginia Department for Aging and Rehabilitative Services (DARS)

State agency coordinating services for older Virginians and people with disabilities

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DARS oversees Virginia's aging services network and provides leadership on programs that help older adults and people with disabilities live with independence and dignity.

The Virginia Department for Aging and Rehabilitative Services administers programs and services for older adults and people with disabilities throughout the Commonwealth. DARS oversees Virginia's network of 25 Area Agencies on Aging, which deliver services regionally, and administers programs funded under the Older Americans Act including nutrition services, caregiver support, and supportive services. The Department manages the VICAP (Virginia Insurance Counseling and Assistance Program) and oversees the Long-Term Care Ombudsman program, which advocates for residents in nursing facilities and assisted living communities. DARS also operates the Virginia Navigator program, which helps individuals and families find long-term services and supports. The agency coordinates with other state departments to ensure comprehensive service delivery and person-centered care planning for Virginia's diverse older adult population.

How to qualify:

Programs generally available to adults 60 and older; disability and rehabilitation services for qualifying individuals of all ages

Contact Information:

8004 Franklin Farms Drive, Richmond, VA 23229

804-662-7081 or 1-800-552-3402

Click Here

Monday-Friday 8:00 AM - 5:00 PM

Virginia Department for Aging and Rehabilitative Services (DARS)

State agency coordinating services for older Virginians and people with disabilities

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

DARS oversees Virginia's aging services network and provides leadership on programs that help older adults and people with disabilities live with independence and dignity.

The Virginia Department for Aging and Rehabilitative Services administers programs and services for older adults and people with disabilities throughout the Commonwealth. DARS oversees Virginia's network of 25 Area Agencies on Aging, which deliver services regionally, and administers programs funded under the Older Americans Act including nutrition services, caregiver support, and supportive services. The Department manages the VICAP (Virginia Insurance Counseling and Assistance Program) and oversees the Long-Term Care Ombudsman program, which advocates for residents in nursing facilities and assisted living communities. DARS also operates the Virginia Navigator program, which helps individuals and families find long-term services and supports. The agency coordinates with other state departments to ensure comprehensive service delivery and person-centered care planning for Virginia's diverse older adult population.

How to qualify:

Programs generally available to adults 60 and older; disability and rehabilitation services for qualifying individuals of all ages

Contact Information:

8004 Franklin Farms Drive, Richmond, VA 23229

804-662-7081 or 1-800-552-3402

Click Here

Monday-Friday 8:00 AM - 5:00 PM

Virginia Insurance Counseling and Assistance Program (VICAP)

Free, unbiased Medicare counseling throughout Virginia

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

Virginia's State Health Insurance Assistance Program provides trained volunteer counselors who offer confidential assistance with Medicare questions and health insurance decisions.

VICAP (Virginia Insurance Counseling and Assistance Program) is Virginia's SHIP program, providing free, objective counseling to help Medicare beneficiaries understand their coverage options and navigate the healthcare system. Trained volunteer counselors are available throughout Virginia's 25 Area Agencies on Aging service areas to assist with understanding Medicare Parts A, B, C, and D, comparing Medicare Advantage and Medicare Supplement plans, evaluating prescription drug coverage, and applying for programs like Extra Help and Medicare Savings Programs. VICAP counselors can help with questions about transitioning from employer coverage to Medicare, understanding coordination of benefits, resolving billing disputes, and filing appeals when coverage is denied. The program operates year-round with increased availability during Medicare's Annual Enrollment Period (October 15 - December 7). Counselors can meet with you at senior centers, libraries, Area Agencies on Aging offices, and other community locations, and phone counseling is available for those who cannot meet in person.

How to qualify:

Available to all Virginia Medicare beneficiaries, their families, and caregivers

Contact Information:

Services available statewide through Virginia's 25 Area Agencies on Aging

1-800-552-3402

Click Here

Monday-Friday 8:00 AM - 5:00 PM; vary by local counseling site

Virginia Insurance Counseling and Assistance Program (VICAP)

Free, unbiased Medicare counseling throughout Virginia

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

Virginia's State Health Insurance Assistance Program provides trained volunteer counselors who offer confidential assistance with Medicare questions and health insurance decisions.

VICAP (Virginia Insurance Counseling and Assistance Program) is Virginia's SHIP program, providing free, objective counseling to help Medicare beneficiaries understand their coverage options and navigate the healthcare system. Trained volunteer counselors are available throughout Virginia's 25 Area Agencies on Aging service areas to assist with understanding Medicare Parts A, B, C, and D, comparing Medicare Advantage and Medicare Supplement plans, evaluating prescription drug coverage, and applying for programs like Extra Help and Medicare Savings Programs. VICAP counselors can help with questions about transitioning from employer coverage to Medicare, understanding coordination of benefits, resolving billing disputes, and filing appeals when coverage is denied. The program operates year-round with increased availability during Medicare's Annual Enrollment Period (October 15 - December 7). Counselors can meet with you at senior centers, libraries, Area Agencies on Aging offices, and other community locations, and phone counseling is available for those who cannot meet in person.

How to qualify:

Available to all Virginia Medicare beneficiaries, their families, and caregivers

Contact Information:

Services available statewide through Virginia's 25 Area Agencies on Aging

1-800-552-3402

Click Here

Monday-Friday 8:00 AM - 5:00 PM; vary by local counseling site