Find a Patient Advocate in Maryland Covered by Medicare

Find a Patient Advocate in Maryland Covered by Medicare

Find a Patient Advocate in Maryland Covered by Medicare

Navigating Healthcare in the Old Line State

Navigating Healthcare in the Old Line State

Aviator Health's Healthcare Navigators understand Maryland's healthcare environment and provide personalized support to help you make informed decisions, coordinate your care, and access the resources available through the state's network of Area Agencies on Aging.

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Advocacy is now covered by insurance
Advocacy is now covered by insurance

Clarity in Maryland's Competitive Insurance Market

Maryland's proximity to major population centers means a robust Medicare insurance market with many plan options. Our Healthcare Navigators help you understand the differences between Original Medicare and Medicare Advantage, compare plans available in your county, and identify coverage that fits your healthcare needs. We provide unbiased information—never a sales pitch—so you can make confident decisions about your coverage.

Seamless Care Coordination

Whether you're seeing specialists at a major academic medical center or managing care with local providers, coordination matters. Our Navigators help facilitate communication between your healthcare team, assist with organizing medical records, and ensure everyone involved in your care is on the same page. We help bridge the gaps that can occur when multiple providers are involved in your healthcare.

Advocacy and Empowerment

Healthcare decisions should reflect your priorities and values. Our Navigators empower you with the information you need to participate actively in your care—from understanding treatment options to knowing your rights as a patient. When issues arise with coverage or billing, you have an advocate in your corner who can help you navigate the system.

Local Resources

Maryland Department of Aging

State agency overseeing Maryland's comprehensive network of aging services

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The Maryland Department of Aging oversees the delivery of programs, services, and benefits through Maryland's network of 19 local Area Agencies on Aging.

The Maryland Department of Aging serves as the lead state agency for older adults, coordinating a comprehensive system of services delivered through local Area Agencies on Aging in all 24 Maryland jurisdictions. The department administers and oversees programs including the State Health Insurance Assistance Program (SHIP), Senior Medicare Patrol (SMP), Senior Call Check (a free daily check-in service for adults 65+), community wellness and nutrition programs, and long-term services and supports including Maryland's Community for Life program. The department also provides resources and advocacy on aging issues and works to ensure older Marylanders can live with dignity and independence.

How to qualify:

Programs and eligibility vary; contact for specific program requirements

Contact Information:

301 West Preston Street, Suite 1007, Baltimore, MD 21201

410-767-1100

Monday-Friday 8:00 AM - 5:00 PM

Maryland Department of Aging

State agency overseeing Maryland's comprehensive network of aging services

Category:

State Agency

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

The Maryland Department of Aging oversees the delivery of programs, services, and benefits through Maryland's network of 19 local Area Agencies on Aging.

The Maryland Department of Aging serves as the lead state agency for older adults, coordinating a comprehensive system of services delivered through local Area Agencies on Aging in all 24 Maryland jurisdictions. The department administers and oversees programs including the State Health Insurance Assistance Program (SHIP), Senior Medicare Patrol (SMP), Senior Call Check (a free daily check-in service for adults 65+), community wellness and nutrition programs, and long-term services and supports including Maryland's Community for Life program. The department also provides resources and advocacy on aging issues and works to ensure older Marylanders can live with dignity and independence.

How to qualify:

Programs and eligibility vary; contact for specific program requirements

Contact Information:

301 West Preston Street, Suite 1007, Baltimore, MD 21201

410-767-1100

Monday-Friday 8:00 AM - 5:00 PM

Maryland Access Point (MAP)

Maryland's single point of entry for aging and disability services

Category:

Information & Referral

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

MAP provides information, referrals, and options counseling to help older Marylanders and people with disabilities navigate available programs and services.

Maryland Access Point (MAP) serves as the Aging and Disability Resource Center for the state, providing a "no wrong door" approach to connecting Marylanders with services and supports. MAP specialists work with older adults, individuals with disabilities, families, and caregivers to identify needs, provide information about available programs, screen for eligibility, and assist with applications. Services include options counseling to help individuals make informed decisions about long-term care, benefits screening to identify programs you may qualify for, and connections to local Area Agencies on Aging and community resources. MAP staff can help with Medicare and Medicaid questions, energy assistance, food stamps, tax credits, and more.

How to qualify:

Available to older adults, adults with disabilities, their families, and caregivers

Contact Information:

Local MAP offices throughout Maryland

1-844-MAP-LINK (1-844-627-5465)

Monday-Friday, business hours; call 211 for after-hours referrals

Maryland Access Point (MAP)

Maryland's single point of entry for aging and disability services

Category:

Information & Referral

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

MAP provides information, referrals, and options counseling to help older Marylanders and people with disabilities navigate available programs and services.

Maryland Access Point (MAP) serves as the Aging and Disability Resource Center for the state, providing a "no wrong door" approach to connecting Marylanders with services and supports. MAP specialists work with older adults, individuals with disabilities, families, and caregivers to identify needs, provide information about available programs, screen for eligibility, and assist with applications. Services include options counseling to help individuals make informed decisions about long-term care, benefits screening to identify programs you may qualify for, and connections to local Area Agencies on Aging and community resources. MAP staff can help with Medicare and Medicaid questions, energy assistance, food stamps, tax credits, and more.

How to qualify:

Available to older adults, adults with disabilities, their families, and caregivers

Contact Information:

Local MAP offices throughout Maryland

1-844-MAP-LINK (1-844-627-5465)

Monday-Friday, business hours; call 211 for after-hours referrals

Maryland State Health Insurance Assistance Program (SHIP)

Free, unbiased Medicare counseling in all 24 Maryland jurisdictions

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

Maryland SHIP provides trained staff and volunteer counselors throughout the state who offer confidential Medicare assistance and help beneficiaries find the right coverage.

The Maryland State Health Insurance Assistance Program, administered by the Maryland Department of Aging, provides free, unbiased counseling to Medicare beneficiaries, their families, and caregivers. Trained counselors are available in all 23 counties and Baltimore City for one-on-one assistance with understanding Medicare benefits, comparing plan options during open enrollment, enrolling in prescription drug coverage, applying for programs that help with Medicare costs (like Medicare Savings Programs and Extra Help), and resolving billing issues. SHIP counselors are members of your local community who have been screened, trained, and certified as Medicare experts. They provide confidential counseling with no connection to insurance companies.

How to qualify:

Available to all Medicare beneficiaries and those approaching Medicare eligibility

Contact Information:

Counseling sites available in all 24 Maryland jurisdictions

410-767-1100 (to connect with your local SHIP office)

Vary by location; contact for appointments

Maryland State Health Insurance Assistance Program (SHIP)

Free, unbiased Medicare counseling in all 24 Maryland jurisdictions

Category:

SHIP Program

Sub Categories:

Nursing Home Support

Complaint Resolution

Resident Advocacy

Maryland SHIP provides trained staff and volunteer counselors throughout the state who offer confidential Medicare assistance and help beneficiaries find the right coverage.

The Maryland State Health Insurance Assistance Program, administered by the Maryland Department of Aging, provides free, unbiased counseling to Medicare beneficiaries, their families, and caregivers. Trained counselors are available in all 23 counties and Baltimore City for one-on-one assistance with understanding Medicare benefits, comparing plan options during open enrollment, enrolling in prescription drug coverage, applying for programs that help with Medicare costs (like Medicare Savings Programs and Extra Help), and resolving billing issues. SHIP counselors are members of your local community who have been screened, trained, and certified as Medicare experts. They provide confidential counseling with no connection to insurance companies.

How to qualify:

Available to all Medicare beneficiaries and those approaching Medicare eligibility

Contact Information:

Counseling sites available in all 24 Maryland jurisdictions

410-767-1100 (to connect with your local SHIP office)

Vary by location; contact for appointments