Washington

Find a Patient Advocate in Washington Covered by Medicare

Find a Patient Advocate in Washington Covered by Medicare

Personalized Healthcare Navigation Across the Evergreen State

Personalized Healthcare Navigation Across the Evergreen State

Washington State's 1.3 million Medicare beneficiaries navigate a healthcare system that stretches from the major medical centers of Seattle and the Puget Sound region to rural communities in Eastern Washington, the Olympic Peninsula, and beyond. Aviator Advocates understand Washington's unique healthcare landscape and provide the personalized support you need to coordinate your care, understand your Medicare benefits, and connect with resources available to Washington's older adults.

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We accept hundreds of insurance plans in all 50 states

We accept hundreds of insurance plans in all 50 states

BlueCross

BlueShield

United

Healthcare

aetna

Making the Most of Your Medicare Benefits

Medicare covers far more than most beneficiaries realize—but knowing what's covered, how to access it, and ensuring you receive every benefit you're entitled to takes dedicated expertise. Our Advocates help you understand your existing coverage, identify programs that may help with out-of-pocket costs, and ensure your care team is coordinating effectively on your behalf. From understanding prior authorizations to navigating what's covered for your specific conditions, we help you get the full value of your benefits.

Coordinated Care Across Washington State

Whether you're coordinating specialists in Seattle's network of major medical centers, managing care in Spokane or Tacoma, or accessing healthcare services in rural Eastern Washington or the Olympic Peninsula, our Advocates help keep your care team connected. We facilitate communication between your providers, assist with referrals, and help ensure continuity of care regardless of where you live in the state.

Your Advocate When It Matters Most

When claims are denied, bills are confusing, or accessing the care you need becomes a challenge, our Advocates step in on your behalf. We help Washington seniors understand their rights as Medicare beneficiaries, navigate coverage appeals and billing disputes, and connect with the state's network of aging services and support programs. You have a dedicated advocate who knows how to get results.

Local Resources

Washington State Area Agencies on Aging

Regional aging services and support across Washington's counties

Category:

Information & Referral

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

Washington's regional Area Agencies on Aging serve as local entry points connecting older adults and people with disabilities to community-based services and supports throughout the state.

Washington State's Area Agencies on Aging form a network of regional organizations that plan, coordinate, and deliver community-based aging services across all counties. Operating under ALTSA, these agencies provide information and referral, case management, nutrition services, caregiver support, transportation assistance, and legal services. The AAAs serve as a key resource for Washington seniors seeking information about community services, Medicare and Medicaid, long-term care planning, and local support programs. Contact information is available for each county through the DSHS ALTSA website.

How to qualify:

Generally available to adults 60 and older, adults with disabilities, and their families and caregivers

Contact Information:

1-800-422-3263

Washington Aging and Long-Term Support Administration (ALTSA)

Washington's state system for aging and long-term care services

Category:

Government Agency

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

ALTSA administers Washington State's aging and long-term care programs, connecting older adults and people with disabilities to services that support independence and quality of life.

The Aging and Long-Term Support Administration (ALTSA) is the division of Washington's Department of Social and Health Services responsible for administering aging and long-term care programs statewide. ALTSA oversees in-home care services, adult family homes, assisted living facilities, and a network of Area Agencies on Aging. The administration coordinates with local community service offices to connect seniors and adults with disabilities to services including home care, nutrition programs, transportation, and respite care for caregivers. ALTSA also oversees the Long-Term Care Ombudsman program and Adult Protective Services.

How to qualify:

Services available to adults 60 and older and adults with disabilities; some programs have income or functional criteria

Contact Information:

1-800-422-3263

SHIBA (Statewide Health Insurance Benefits Advisors)

Free, unbiased health insurance counseling for Washington residents

Category:

SHIP Program

Sub Categories:

Claims Help

Nursing Home Support

Complaint Resolution

SHIBA is Washington State's free health insurance counseling program, offering objective Medicare guidance through volunteer advisors statewide under the Office of the Insurance Commissioner.

The Statewide Health Insurance Benefits Advisors (SHIBA) program is Washington State's SHIP, operated by the Office of the Insurance Commissioner. SHIBA provides free, unbiased, and confidential Medicare counseling through trained volunteer advisors across the state. Volunteers help Washington residents understand their Medicare rights and coverage options; evaluate and compare health insurance plans; identify programs that may help with costs; and report Medicare fraud. SHIBA does not sell insurance and volunteers receive no compensation for their work.

How to qualify:

Available to all Medicare beneficiaries and their families; open to all Washington residents

Contact Information:

1-800-562-6900

Monday-Friday 8:00 AM - 5:00 PM